REFUND POLICY

Welcome to sheenmere.shop. To protect your consumer rights, please carefully read the following refund policy before requesting a return or refund.

Clearance Notice
Due to ongoing losses and mounting operational pressures in recent years, sheenmere.shop has decided—after careful consideration—to clear out existing inventory at a loss and gradually wind down related operations. All products currently sold on the site are from existing stock; quantities are limited, and items will not be restocked once sold out. Despite the clearance sale, we remain committed to processing every order diligently in accordance with established policies and providing continued after-sales service.

Return Period
You may apply for a return and refund within 30 days of receiving the product, provided the return meets the conditions specified in this policy.

Return Conditions
Items eligible for return must meet the following criteria:
The product has not been damaged, soiled, or altered by the user;
The product remains in a condition suitable for resale;
The product retains its original packaging and accessories whenever possible;
Relevant order information or proof of purchase can be provided;
The product falls within the scope of items eligible for return as defined by the site.
Returns may not be accepted in the following cases:
The 30-day return application period has expired;
The product is damaged or missing parts due to user action;
The product shows obvious signs of use that affect resale;
Issues arise due to personal reasons unrelated to product quality and do not meet return policy requirements.

How to Apply for a Return
To request a return, please submit an application following the site’s after-sales procedure and provide the relevant order information. Once the return eligibility is verified, we will arrange the subsequent return process.
Please do not ship the product back without prior confirmation, as this may delay the refund process.

Refund Processing Time
Once we receive the returned product and verify its condition, we will process the refund within 3 business days.
Refunds will be issued via the original payment method; the actual time it takes for funds to reach your account may vary depending on the processing speed of the payment institution or bank.

Order Cancellation
You may request to cancel an order if it has not yet entered the shipping process.
If the order has already been processed or shipped, you must apply for a return in accordance with this refund policy. Shipping Information
Order processing time: Same day (0–1 business day)
Estimated shipping time: 2 business days
Return request window: Within 30 days of receipt
Refund processing time: Within 3 business days of approval

Shipping Cost Responsibility
If a return is due to product quality issues, incorrect items shipped, or damage sustained during transit, sheenmere.shop will cover the return shipping costs upon verification.
If a return is requested for personal reasons (e.g., dislike, incorrect purchase, no longer needed), the customer is generally responsible for the return shipping costs, provided the return conditions are met.

Special Circumstances
In cases where an order cannot be fulfilled due to insufficient stock, logistics issues, force majeure, or other special circumstances, sheenmere.shop will assist in resolving the matter based on the specific situation and arrange a refund where applicable.

Thank you for your continued understanding and support of sheenmere.shop. Although we are currently conducting a clearance sale at a loss and gradually winding down operations, we remain committed to fulfilling our after-sales service obligations, protecting your consumer rights in accordance with the law, and properly handling every refund request.